Does Viva Aerobus Provide In-Flight Entertainment

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Viva Aerobus is a Mexican low-cost airline known for providing affordable travel options within Mexico and to select international destinations.

While the carrier strives to maintain low fares, it’s important to understand the in-flight experience, specifically related to the amenities provided, such as headphones and entertainment options.

Travelers flying with Viva Aerobus can expect a basic flying experience, focused on affordability and timely service. Although the airline might not offer an extensive range of in-flight amenities, it compensates in terms of competitive ticket prices and efficient services for both domestic and international routes.

Key Takeaways

  • Viva Aerobus is a low-cost carrier focused on delivering affordable travel options in Mexico and beyond.
  • Onboard amenities may be limited, prioritizing essential services without compromising on ticket pricing.
  • In-flight entertainment options and cabin services are streamlined to meet the needs of budget-conscious travelers.
Aircraft flying in cloudy skies

A Brief History

Viva Aerobus is a low-cost airline that commenced operations on November 30, 2006. The airline’s hub is located at Monterrey International Airport, in Monterrey, Mexico.

This airlines was created with an initial investment of $50 million and started its journey with two Boeing 737-300 aircraft. Viva Aerobus was co-owned by Irelandia Aviation, a Ryanair subsidiary, and IAMSA, a Mexican bus company.

Aiming to provide affordable air travel, Viva Aerobus sought to undercut traditional Mexican carriers by up to 50% in fares. The company’s arrival marked a transformation in Mexico’s aviation industry, alongside other low-cost airlines and the privatization of Mexicana, one of the country’s top national airlines.

Over the years, Viva Aerobus has grown to become one of the most profitable and accessible low-cost airlines in Mexico, transporting more than 64.5 million passengers in its 14-year history. The airline owes its success to the dedication of its over 2,000 employees and its unique business model.

Understanding Viva Aerobus’ Class Structure

Economy Class

Viva Aerobus is a low-cost Mexican airline, primarily focused on providing affordable air travel. Their economy class, available in various plans like Viva Light, Viva Basic, and Viva Smart, offers essential amenities. The economy class seats have a pitch range of 30-32 inches and a width of 17.5 inches, with a recline of 3 inches as reported by Seatmaps.

Business Class

There is no information available regarding Business Class on Viva Aerobus flights. It is possible that the airline may not offer a traditional business class, given its low-cost nature and focus on affordability for a broader customer base.

First Class

Viva Aerobus does not offer First Class cabin on their aircraft. As a budget airline, their primary aim is to provide the most affordable air travel experience possible for the passengers. By omitting premium cabins like Business or First Class, Viva Aerobus ensures they remain competitive in the low-cost market segment.

Fleet Information

Viva Aerobus is a Mexican low-cost airline, with a current fleet comprised of Airbus aircraft models. They have different types of airplanes to cater to their passengers’ needs and ensure a comfortable journey.

The airline has a mix of Airbus A320-200 and Airbus A320neo aircrafts in their fleet. The A320-200 model has 144 Economy seats and 36 Space Plus seats, while the A320neo offers 150 Economy seats and 36 Space Plus seats. This arrangement provides passengers with options to suit their travel preferences.

The fleet’s design and composition are influenced by their parent company, IAMSA, and co-founder Irelandia Aviation. As a low-cost airline, Viva Aerobus seeks to provide a balance between affordability and comfort, much like Ryanair, another successful low-cost airline.

In total, Viva Aerobus operates 20 Airbus A320-200 aircraft and two Airbus A320neo aircraft. This sizeable fleet enables the airline to cover an extensive network of routes and destinations within Mexico and beyond.

Though Viva Aerobus does not provide headphones during flights, passengers can enjoy an affordable travel experience with their modern and efficient fleet.

aircraft on runway

In-flight Entertainment

VivaAerobus is a low-cost Mexican airline that aims to provide affordable travel options. They offer multiple plans, such as Viva Light, Viva Basic, and Viva Smart.

While the focus of VivaAerobus is affordability, they do not compromise the passenger experience. In-flight entertainment is an essential aspect of air travel today.

However, information about VivaAerobus providing headphones is not explicitly mentioned. Passengers can either bring their own headphones or purchase them on board.

Using your own headphones during flights is allowed. They should be compatible with the two-pin sockets used in standard airline media systems.

For those who prefer wireless audio devices, using Bluetooth headphones with in-flight entertainment systems may be challenging. Airlines are often slow to upgrade their hardware.

In any case, passengers of VivaAerobus can enjoy various entertainment options. By using their personal headphones, they can create a comfortable and enjoyable experience.

Cabin Services and Amenities

Food and Beverage

Viva Aerobus is a low-cost airline and offers different fare plans: Viva Light, Viva Basic, and Viva Smart. Each plan comes with its own set of onboard amenities. Complimentary food and beverages are usually offered in the higher fare classes, while passengers in lower fare classes can purchase items from the in-flight menu.


The airline prioritizes cabin cleanliness, as it plays a significant role in their 2-star low-cost airline rating from Skytrax. To maintain this rating, Viva Aerobus focuses on keeping their aircraft clean and well-maintained.


Seat comfort is an essential aspect of passenger experience. Viva Aerobus boasts a modern fleet, aiming to provide a comfortable journey even for economy class passengers. Although there is no first-class section, their business class cabin notably offers more legroom, wider seats, and complimentary food and drinks.

Ticket Pricing

Viva Aerobus is a low-cost Mexican airline that focuses on providing value for money through affordable flight options. Their pricing structure includes three different plans: Viva Light, Viva Basic, and Viva Smart.

Each plan offers various benefits to cater to different traveler needs and budgets. The Viva Light plan is the most economical option, designed for those who only require a seat and a carry-on bag.

Viva Basic suits passengers who need more flexibility, allowing them to have a checked bag and choose their seat. This plan offers a balance between economy and convenience for travelers who are on a budget but want some added perks.

The Viva Smart plan includes additional benefits such as priority boarding, increased flexibility, and free changes to flight details. These extras cater to those who value convenience and ease of travel at an affordable price.

It is important to be aware that additional fees may apply for services not included in the chosen fare. For example, adding extra weight to your baggage or transportation to and from the airport has applicable charges.

Overall, Viva Aerobus aims to provide clear pricing options to cater to a range of traveler needs and budgets. By choosing the right plan, passengers can ensure they receive the best value and experience possible on their Viva Aerobus flight.

Viva Aerobus Airlines and Its Various Destinations

Domestic Destinations

Viva Aerobus is a Mexican low-cost airline that operates in more than 40 destinations within Mexico. With six major bases in cities like Cancun, Mexico City, Mérida, Guadalajara, Monterrey, and Tijuana, the airline connects various regions of the country.

  • Cancun: A popular tourist hotspot known for its beautiful beaches and vibrant nightlife
  • Mexico City: The nation’s capital and a hub for culture, commerce, and history
  • Guadalajara: A charming city with rich cultural heritage and famous for its tequila production
  • Mérida: Known for its colonial architecture and Mayan history
  • Monterrey: An important industrial and commercial center in northern Mexico
  • Tijuana: A border city, famous for its dynamic gastronomy and proximity to the US

US Destinations

Viva Aerobus also extends its services to the United States, providing affordable flights for travelers. Prominent routes include connections between Texas and popular Mexican cities, making it convenient for tourism and business needs.

Check-In Process

Viva Aerobus offers a convenient online check-in process for passengers. This helps travelers save time at the airport.

Online check-in for domestic flights is available 72 hours before departure. International flights allow online check-in 24 hours before the flight. During check-in, passengers can choose their seats and print their boarding passes.

It is important to complete the online check-in at least 4 hours prior to departure. After this time, passengers will need to check in at the airport. Keep in mind that failing to print the boarding pass at home may result in a fee.

Viva Aerobus has an app to assist passengers with the check-in process. Using the app, you can securely check in, reserve seats, and obtain boarding passes on the go.

Aircraft coming into land over city

Dealing with Delays, Departures, and Luggage

Delay Handling

Viva Aerobus ensures that passengers are compensated for delays caused by the airline, adhering to their Compensation Policy. Make sure to inquire about the compensation in case of a delay and be aware of any relevant conditions.

Checked Luggage

Baggage Dimensions: Viva Aerobus requires that carry-on baggage be stored in overhead compartments and not exceed 22in x 16in x 10in, including wheels and handles. You can view their Baggage Policies for more information.

Baggage Weight: When traveling in Light or Extra, the maximum weight for carry-on baggage is 22 lbs. For Smart or additional weight, passengers can carry up to 33 lbs.

If you experience any issues with delayed, lost, or damaged baggage, don’t hesitate to report it to Viva Aerobus staff immediately upon arrival or contact their Baggage Assistance department at 81 82 150 196. By promptly addressing your concerns, Viva Aerobus can ensure better luggage handling experiences for all passengers.

Understand Viva Aerobus Customer Service

Viva Aerobus is a low-cost Mexican airline that offers three plans: Viva Light, Viva Basic, and Viva Smart. Each plan gives passengers different perks, with every subsequent plan providing more benefits than the previous one.

Regarding customer service, Viva Aerobus has multiple ways to get in touch. They have a toll-free number for reserving flights from Mexico, the United States, and Colombia, as well as dedicated phone lines for lost baggage inquiries.

Additionally, they have an email address where passengers can send their concerns or inquiries. Viva Aerobus also offers online support through their support page where customers can initiate a new support ticket or get answers to frequently asked questions.

It’s important to note that some customers have reported negative experiences when dealing with Viva Aerobus customer service. Issues reported include long wait times on the phone and unresponsiveness to online chat inquiries.

As a low-cost airline, Viva Aerobus mainly focuses on providing passengers with affordable travel options. Therefore, their in-flight services are rather basic. While the airline does not specifically mention providing headphones, based on their low-cost model, it’s unlikely that they would offer free headphones on board their flights.

Value Added Services


Viva Aerobus does not provide complimentary headphones. However, they offer a range of plans such as Viva Light, Viva Basic, and Viva Smart to cater to passenger needs. For accommodations when flying with Viva Aerobus, consider booking a hotel in your destination city. For example, if you are traveling to Las Vegas, there are numerous hotels available to suit various budgets.

Picking the right accommodation is essential for a comfortable trip. In Las Vegas, you can find a variety of hotels, from luxury resorts to budget-friendly stays. Consider the location and amenities offered to make a well-informed decision.


Once you have booked your flight and accommodation, it is crucial to sort out transportation options. In cities like Las Vegas, taxis are a popular choice for getting around. Find a reliable taxi service or use rideshare apps to ensure smooth travel during your stay.

In addition to taxis, it is helpful to explore public transportation options, such as buses and trams. Familiarize yourself with their schedules and routes to make the most of your time at your destination. Remember to stay hydrated by carrying a bottle of water while commuting in warm climates.

Evaluating Reviews and Ratings

When assessing the passenger experience on Viva Aerobus, a good starting point is Tripadvisor reviews. The airline has an overall rating of 2.5 out of 5 stars from over 4,000 passenger reviews.

One aspect that influences customer satisfaction is legroom. Tripadvisor users report their experiences with legroom on Viva Aerobus flights, which can help potential passengers make an informed choice.

For cost-conscious travelers, Viva Aerobus can offer significant savings. According to Travel to Mexico Now, Viva Aerobus is a low-cost Mexican airline loved by many and despised by others.

While Viva Aerobus does not provide headphones, the SKYTRAX reviews highlight other aspects of the in-flight experience, such as entertainment options and seat comfort.

Finally, Trustpilot has a mixed collection of reviews. Some customers encountered helpful customer service agents, while others had less satisfactory experiences.

Considering the available reviews and ratings, it’s important to weigh the reported advantages and drawbacks of flying with Viva Aerobus and make an informed decision based on individual preferences and needs.

Frequently Asked Questions

Does Viva Aerobus offer in-flight entertainment?

Viva Aerobus is a low-cost Mexican airline and does not provide in-flight entertainment systems, focusing on offering affordable flight options.

Are there any USB charging ports on Viva Aerobus flights?

There is no information available about USB charging ports on Viva Aerobus flights. It is best to bring a portable charger if you need to charge devices during the flight.

What kind of refreshments does Viva Aerobus provide?

Viva Aerobus offers a selection of buy onboard food & beverages. Be prepared to pay for any refreshments you might want during your flight.

What is Viva Aerobus’s policy on strollers?

For information regarding Viva Aerobus’s policy on strollers, it is recommended to consult their website or contact their customer service.

How can I contact Viva Aerobus customer service?

To contact Viva Aerobus customer service, you can visit their website or refer to the customer service commitment for more information.

Do they offer any special assistance for wheelchairs on Viva Aerobus flights?

Yes, Viva Aerobus provides special assistance for passengers requiring a wheelchair. Make sure to inform the airline before your flight to ensure a comfortable and straightforward trip.

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