Is American Airlines A Good Airline? Unbiased Analysis and Insights

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When considering whether American Airlines is a good airline, it’s essential to look at various factors such as customer experiences, safety ratings, and loyalty programs.

As one of the largest airlines globally, American Airlines offers a range of services to cater to diverse traveler needs.

The in-flight experience is also crucial when evaluating any airline. With American Airlines, you can expect different seating options, convenient schedules, and various amenities depending on your travel class.

Moreover, the airline has an extensive network of routes, providing you access to numerous destinations worldwide.

Key Takeaways

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  • American Airlines is a major global carrier with a wide range of services and amenities.
  • The airline offers diverse seating options, flight schedules, and destination choices.
  • Keep in mind the airline’s loyalty programs, partnerships, and fees when assessing its value.

Company Overview

American Airlines is one of the largest airlines in the world, measured by scheduled passengers carried and revenue passenger mile.

Headquartered in Fort Worth, Texas, within the Dallas-Fort Worth metroplex, this major US-based airline has a prominent international and domestic presence.

As a founding member of the oneworld global alliance, American Airlines provides non-stop flights to over 250 destinations in more than 40 countries. Their network spans across North America, South America, the Caribbean, Europe, and Asia.

American Eagle, the affiliate program of American Airlines, operates regional flights, significantly extending the airline’s reach. Together, they offer nearly 6,800 flights per day, ensuring a wide range of options for passengers worldwide.

Established in 1926, American Airlines has a long history in the aviation industry.

Over the years, the airline’s parent company, AMR Corp., has diversified its holdings, including food catering services, hotels and inns, and airport ground transportation services.

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Flight Experience

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In-Flight Comfort

American Airlines provides a comfortable in-flight experience for passengers. With options for more legroom and wider seats, you can enjoy a relaxed journey.

Entertainment Options

During your flight, a variety of entertainment options are available, including Wi-Fi, movies, and access to Apple Music. Make your trip enjoyable by choosing from the wide selection of entertainment options.

Flight Classes

American Airlines offers different flight classes such as:

  • First Class
  • Business
  • Premium Economy
  • Basic Economy
  • Main Cabin
  • Main Cabin Extra
  • Flagship Business
  • Flagship Business Plus
  • and Flagship First

Select a class that best fits your preferences and budget.

In-Flight Purchases

Depending on your flight class, fees and pricing for in-flight purchases may vary.

Some classes might include complimentary meals and drinks, whereas others will require purchasing items onboard.

Seat Quality

In American Airlines’ premium classes, lie-flat seats are available for enhanced relaxation. The seat quality is good across all classes to ensure a comfortable trip.


American Airlines has a reputation for reliability. They strive to provide a dependable flying experience for all passengers.

Baggage Policy

When flying American Airlines, you are allowed to bring a personal bag and an overhead carry-on bag.

Keep in mind, checked bag and carry-on bag fees depend on the flight class and route.

Check-In and Boarding

The airline offers a smooth check-in process and efficient boarding. Early boarding may be available for passengers with certain flight classes, ensuring a hassle-free experience.

Safety Ratings

American Airlines maintains high safety ratings in the industry. Your safety is their top priority during every flight experience.


American Airlines offers a wide range of flight destinations across the globe.

For example, you can find almost 7,000 daily flights to 350 destinations in 50 countries.

  • For those seeking sunny locales, American Airlines can transport you to the Caribbean. Numerous beautiful island destinations await you with crystal-clear waters and sandy beaches.
  • Travelers interested in European getaways will find that American Airlines provides many Europe options. From metropolitan cities to quaint villages, there’s a perfect European destination for everyone.
  • Heading to North America? American Airlines covers both large cities and smaller localities. Whether you’re visiting family or exploring new terrain, American Airlines connects people and places.
  • South America is the ideal destination for adventurers seeking thrilling experiences. You can rely on American Airlines to escort you to countries with rich cultural heritages, enthralling landscapes, and incredible wildlife.
  • For a taste of exotic experiences, American Airlines flies to numerous destinations in Asia. Take the opportunity to immerse yourself in vibrant cultures, fascinating art, and exquisite cuisine.

Remember, when planning your next journey, American Airlines offers a multitude of destinations across the Caribbean, Europe, North America, South America, and Asia.

Let your wanderlust guide you, and know that American Airlines can get you there.

Airline Loyalty Program

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AAdvantage Program

American Airlines’ loyalty program is called AAdvantage. By joining this free program, you can reap various perks, especially if you fly frequently with the airline.

Credit Card Rewards

American Airlines offers several co-branded credit cards, such as the AAdvantage® Aviator® Red World Elite Mastercard® and Citi® / AAdvantage® Platinum Select® World Elite Mastercard®. These cards provide Loyalty Points, welcome bonuses, and other rewards based on your spending.

You also have access to the no-annual-fee American Airlines AAdvantage® MileUp℠ card. This card lets you earn miles on everyday purchases, with no foreign transaction fees.

Onboard Amenities for Loyalty Customers

As an AAdvantage member, you can enjoy inflight purchases and premium dining options with your American Airlines credit card. These perks help enhance your travel experience while earning more Loyalty Points.

Benefits of Loyalty Program

AAdvantage members can gain elite status, which offers benefits like free checked bags and priority boarding.

You also get access to Flagship Lounges when you achieve Oneworld Emerald status. Overall, the American Airlines AAdvantage program is ranked No. 4 in the Best Airline Rewards Programs by U.S. News.

Partnership and Alliances

American Airlines is a founding member of the Oneworld Alliance. This global network consists of about a dozen member airlines.

In the Oneworld Alliance, you can enjoy seamless travel between partner airlines. This means that you can easily book flights across multiple airlines using the same reservation.

Additionally, you can transfer your elite status perks and earn redeemable miles on partner airlines such as Alaska Airlines, British Airways, Cathay Pacific, and more.

The Oneworld Alliance focuses on providing customers with a smooth travel experience. They do this by offering a wide range of benefits such as access to airport lounges and priority boarding.

By being part of the Oneworld Alliance, American Airlines demonstrates its commitment to providing customers with convenient and connected global travel.

So, when you fly with American Airlines, know that you also have access to an extensive network of partner airlines and benefits within the alliance.

Fees and Charges

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American Airlines has various fees and charges that you should be aware of when planning your trip. Some of the most important ones include change fees, baggage fees, and basic economy fares.

When it comes to change fees, American Airlines allows some flexibility, but it depends on the fare type you’ve chosen.

For non-refundable fares, there may be a change fee involved, while refundable fares usually allow changes without extra charges.

Baggage fees are another consideration when flying with American Airlines. Checked bag fees typically start at $45 for the first bag and $65 for the second bag. All passengers (except those on basic economy fares) receive one free checked bag for transatlantic and transpacific trips.

When planning your trip, be aware of American Airlines’ basic economy fares. These fares offer lower prices, but come with restrictions like limited seat selection and no checked baggage allowance on some routes.

To avoid unexpected costs, research your fare type and consider the fees associated with your specific travel plans. Familiarizing yourself with American Airlines’ fees and charges can help make your travel experience smoother and more enjoyable.

Reviews and Ratings

Customer Satisfaction

American Airlines offers a wide range of experiences for its customers. However, customer satisfaction seems to vary, as seen in the reviews on ConsumerAffairs.

Nerdwallet Ratings

According to a NerdWallet rating, American Airlines received a 2.8 out of 5. This places them lower than Alaska, Hawaiian, JetBlue, and Southwest, but equal to United.

TripAdvisor Reviews

On TripAdvisor, American Airlines has an average score of 3.0 out of 5. It seems that opinions on the airline’s service, legroom, and seat comfort vary significantly among travelers.

Services and Support

Reservations and Bookings

American Airlines offers a variety of services to make your travel experience seamless.

You can easily reserve and book flights through their American Airline Mobile App and website. This simplifies the process of finding the best deals and managing your reservations.

The airline also provides a flexible no-change-fee policy. This means you can modify your travel plans without worrying about additional charges. This policy contributes to a hassle-free booking experience for you.

Customer Service Quality

Customer service is an essential aspect of any airline, and American Airlines strives to deliver top-notch support. They offer several flight classes for you to choose from, accommodating different budgets and travel needs.

Their commitment to providing the best customer service is evident in their AAdvantage loyalty program. As a member, you can earn rewards and enjoy benefits such as priority boarding and seat upgrades.

In case of any problems related to reservations, cancellations, or refunds, American Airlines has a dedicated customer service team to help you.

However, it is important to note that their customer service performance may not be the highest amongst other airlines, as Delta has outperformed them in some instances.

Overall, American Airlines is committed to providing reliable services and support for their passengers. From booking flights to solving problems, they aim to ensure a satisfying travel experience for you.

Frequently Asked Questions

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How is American Airlines for international flights?

American Airlines offers nearly 7,000 daily flights to around 50 countries and 350 destinations.

You can expect a variety of cabin configurations and in-flight services, depending on your destination and aircraft type.

What is American Airlines’ safety record?

American Airlines has a strong safety record and is committed to ensuring passenger safety.

While specific incidents may occur, overall, the airline maintains a focus on safety and adheres to industry standards.

How do American Airlines’ ratings compare to other major airlines?

While ratings can vary across different sources, American Airlines generally receives similar ratings to other major airlines.

However, it’s essential to consider individual factors such as comfort, punctuality, and customer service when comparing airlines.

Is American Airlines better than United?

Comparing American Airlines and United Airlines can be subjective as individual preferences and experiences may vary.

It’s crucial to evaluate factors such as route network, loyalty programs, and onboard amenities when choosing the most suitable airline for your needs.

How does American Airlines compare to Delta?

Both American Airlines and Delta are major carriers in the United States, serving various domestic and international destinations.

While they share similarities, each airline offers unique features, such as differing routes, onboard services, and loyalty programs, which may influence your choice.

What aspects set American Airlines apart in quality?

American Airlines stands out in its vast route network and extensive flight options, providing increased flexibility for travelers.

Additionally, the airline offers various products and programs, such as the AA Advantage loyalty program and flight discounts, while prioritizing customer service.

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